Jobs

 

Junior IT Support Engineer

Polaris Networks is an IT company providing services to a large variety of clients. From high profile individual to businesses in the Audio Visual and Energy markets. We are looking for well presented, versatile individual with a positive attitude, pleasant demeanour and excellent customer facing skills. As a young and small company with big ambitions, we seek a candidate who will grow with us.

You will frequently be working unsupervised at our Tonbridge office, where you will undertake general administrative duties, such as handling telephone calls, maintaining in house systems and providing remote support. Attention to detail is critical as well as having good general awareness.

Our clients live and work all over the UK and occasionally abroad. The successful candidate must be able and willing to work and travel during unsocial hours (although this is quite rare). A driving licence and mode of transport is preferred but we’d also be happy to consider candidate who are currently working towards this.

Polaris strongly encourages professional development. We provide materials and support towards industry certifications, such as Comptia and Cisco.

Key Responsibilities:

  • First line support: Answering telephone calls and responding to e-mail enquiries in an efficient and professional manner.

  • Documentation: Amending and maintaining current documentation system.

  • Building systems: Trainees will be taught how to configure predesigned network systems ready for onsite installation.

  • Finding solutions to problems: Trainees will be guided on how to find solutions to general desktop, server and network issues.

  • Assisting the Director: Shadowing and assisting the director both in office and on site.

  • Sourcing equipment: Help source equipment from suppliers, making sure that the products are in stock and requesting quotes.

  • Continued professional development and completion of related industry exams.

Please send a CV and covering letter to jobs@polarisnetworks.co.uk We are particularly keen to hear about any professional or personal IT projects that you have worked on recently.